Terms of Purchase for Heydudt

These Terms of Purchase govern your purchase of lightweight, comfortable, stylish, and affordable shoes for men and women from Heydudt (“we,” “us,” or “our”) through our website (www.heydudt.com). By placing an order with us, you agree to these terms.

1. Order Placement & Acceptance

  • Order Submission: When you place an order on our website, you submit a binding offer to purchase the selected products. We reserve the right to accept or decline your order (e.g., if a product is out of stock, or if we detect fraudulent activity).
  • Order Confirmation: We will send a confirmation email to your provided address once your order is accepted. This email includes your order details, including items purchased, total amount (in USD), and shipping information. The contract between you and Heydudt is formed upon our 发送 of this confirmation.

2. Pricing & Payment

  • Currency: All prices on our website are displayed in United States Dollars (USD) and include applicable taxes (where required by law).
  • Payment Methods: We accept major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and other payment methods as indicated at checkout.
  • Payment Authorization: By providing payment details, you authorize us (or our third-party payment processors) to charge the total order amount to your chosen payment method.
  • Price Accuracy: We strive to display accurate prices, but errors may occur. If we discover a pricing error after accepting your order, we will notify you promptly and offer you the choice to cancel the order (with a full refund) or proceed at the corrected price.

3. Shipping & Delivery

  • Processing Time: Orders are processed and shipped within 1–3 business days of confirmation, excluding weekends and holidays.
  • Delivery Time: After shipment, delivery typically takes 6–12 business days, regardless of destination. Delivery times are estimates and may be affected by factors beyond our control (e.g., customs delays, weather, or carrier issues).
  • Shipping Costs: We offer free global shipping on all orders, with no minimum purchase required.
  • Tracking: Once your order ships, we will provide a tracking number via email so you can monitor delivery progress.
  • Delivery Responsibility: Risk of loss or damage to products transfers to you upon delivery. If your order arrives damaged or incomplete, please contact us at [email protected] within 48 hours of delivery with photos and details.

4. Returns & Refunds

  • Return Period: You may return any unused, unworn, and undamaged products (with original packaging and tags intact) for a full refund within 60 days of delivery.
  • Return Process: To initiate a return:
    1. Contact us at [email protected] with your order number and reason for return.
    2. We will provide a prepaid return shipping label (for global returns).
    3. Return the product(s) using the provided label. We recommend retaining proof of shipment.
  • Refund Processing: Once we receive and inspect your returned items (typically within 3–5 business days of delivery to our warehouse), we will process your refund. Refunds are issued to your original payment method and typically take 5–10 business days to appear in your account, depending on your bank or card issuer.
  • Non-Returnable Items: Customized products (if applicable) and items marked as “final sale” cannot be returned.

5. Product Availability & Changes

  • Stock Levels: Products are subject to availability. If an item in your order is out of stock, we will notify you promptly and either offer a substitute, cancel the item (with a refund for that portion of your order), or backorder the item (with your consent).
  • Product Changes: We reserve the right to modify product details (e.g., materials, colors, sizing) at any time. If a change affects your order, we will notify you and offer a full refund if you wish to cancel.

6. Limitation of Liability

Heydudt shall not be liable for any indirect, incidental, special, or consequential damages arising from your purchase or use of our products (e.g., loss of income, inconvenience, or damages to other property). Our total liability for any claim related to your order shall not exceed the total amount paid for the products in question.

7. Changes to These Terms

We may update these Terms of Purchase from time to time. The most current version will be posted on our website with the “Last Updated” date. Your continued use of our website or placement of orders after changes are posted constitutes acceptance of the revised terms.

8. Contact Us

If you have questions about these Terms of Purchase, please contact us at:
Email: [email protected]

— The Heydudt Team