Privacy Policy for Heydudt

Last Updated: 2025.09.13

Heydudt (“we,” “us,” or “our”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit our website (www.heydudt.com), purchase our lightweight, comfortable, stylish, and affordable shoes for men and women, or interact with our services. By using our website or engaging with our brand, you agree to the practices outlined in this policy.

1. Information We Collect

We collect information to provide, improve, and personalize our services, process orders, and communicate with you. This information falls into two categories:

A. Personal Information You Provide Voluntarily

  • Order & Account Details: When you place an order, create an account, or subscribe to updates, we may collect your full name, email address (e.g., [email protected] for communications), shipping/billing address, phone number, and payment information (e.g., credit card details—note: we do not store full payment information; this is handled by our secure third-party payment processors).
  • Communications: If you contact us (via email, contact form, or other channels) with questions, feedback, or requests, we collect your message and any information you include to respond.

B. Information Collected Automatically

When you visit our website, we may collect non-personal and technical information automatically to enhance your browsing experience and analyze website performance:

  • Device & Browsing Data: IP address, browser type, operating system, device model, screen resolution, and the pages you visit on our site, as well as the date/time of your visit and time spent on pages.
  • Cookies & Similar Technologies: We use cookies (small text files stored on your device) and similar tools (e.g., web beacons) to remember your preferences (e.g., language, cart items), track website traffic, and understand how you interact with our content. You can manage cookie settings in your browser (see Section 6 for details).

2. How We Use Your Information

We use the information we collect for specific, legitimate purposes, including:

  • Process & Fulfill Orders: Verify your purchase, arrange shipping, send order confirmations, and update you on delivery status.
  • Communicate With You: Respond to your inquiries, send important updates (e.g., order delays, policy changes), and share promotional content (e.g., new shoe collections, discounts) if you’ve opted in to receive marketing communications.
  • Improve Our Services: Analyze website usage, identify trends, and enhance our product offerings (e.g., refining the comfort or style of our shoes based on customer feedback) and website functionality.
  • Personalize Your Experience: Tailor product recommendations, website content, and promotions to your preferences (e.g., showing men’s or women’s shoes based on past browsing).
  • Ensure Security: Detect and prevent fraud, unauthorized access, or other misuse of our website or services.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information only in the following circumstances:

A. Trusted Third-Party Service Providers

We work with third parties who help us operate our business, and we share information with them only to perform specific tasks on our behalf:

  • Payment Processors: Companies like PayPal or Stripe to securely process your payments (they receive only the information needed to complete transactions, such as your payment details and billing address).
  • Shipping Partners: Carriers like USPS, UPS, or DHL to deliver your orders (they receive your shipping address and contact information to fulfill delivery).
  • Analytics & Marketing Tools: Platforms like Google Analytics to track website performance, or email service providers (e.g., Mailchimp) to send newsletters (these providers are bound by contracts to protect your information and use it only as we instruct).

B. Legal Requirements

We may disclose your information if required by law (e.g., a court order, subpoena, or government request) or to protect our rights, property, or safety, or the rights, property, or safety of our customers or others.

C. Business Transfers

If we merge with, acquire, or sell all or part of our business to another company, your information may be transferred as part of the business transaction. We will notify you via email or a prominent notice on our website if this occurs, and the new entity will be bound by this Privacy Policy.

4. How We Protect Your Information

We take reasonable steps to safeguard your personal information from unauthorized access, use, or disclosure:

  • Secure Storage: Personal information is stored on encrypted servers, and access is limited to authorized team members only.
  • Payment Security: Full payment details are not stored on our servers—they are processed through PCI DSS-compliant payment processors (PCI DSS is a global standard for secure payment handling).
  • Website Security: Our website uses SSL/TLS encryption (indicated by “https://” and a padlock icon in your browser) to protect data transmitted between your device and our servers.

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we regularly review and update our security measures to minimize risks.

5. Your Rights Regarding Your Information

You have certain rights over your personal information, and we make it easy to exercise them:

  • Access & Correction: You can request a copy of the personal information we hold about you, or ask to correct any inaccurate or incomplete details (e.g., updating your shipping address in your account).
  • Deletion: You can request that we delete your personal information, unless we are required by law to keep it (e.g., for tax or order records).
  • Opt-Out of Marketing: If you no longer want to receive promotional emails (e.g., about new shoe collections), you can unsubscribe by clicking the “Unsubscribe” link at the bottom of any marketing email, or contact us at [email protected].
  • Data Portability: You can request that we export your personal information (e.g., order history) in a structured, machine-readable format to transfer to another service provider.

To exercise any of these rights, please contact us at [email protected] with your name, email address, and a clear description of your request. We will respond within a reasonable timeframe (typically 30 days) and may ask for additional information to verify your identity.

6. Cookies & Your Choices

Cookies help us improve your experience on our website. You can manage cookie settings in your browser:

  • Session Cookies: These expire when you close your browser and are used to track your current session (e.g., keeping items in your cart).
  • Persistent Cookies: These remain on your device for a set period and help remember your preferences (e.g., login details).

Most browsers allow you to block or delete cookies. However, disabling cookies may limit some features of our website (e.g., you may not be able to save items in your cart or log in to your account). For more information on managing cookies, visit your browser’s help center (e.g., Chrome, Safari, Firefox).

7. Children’s Privacy

Our website and products are intended for adults (18+). We do not knowingly collect personal information from children under the age of 13. If we learn that we have collected information from a child under 13, we will delete it immediately. If you believe a child has provided us with information, please contact us at [email protected].

8. International Data Transfers

If you access our website from outside the United States, your information may be transferred to, stored, or processed in the U.S. We ensure that any international transfers comply with applicable privacy laws (e.g., by using standard contractual clauses approved by regulatory authorities) to protect your information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, laws, or technology. When we make changes, we will revise the “Last Updated” date at the top of this page and post the new policy on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.

If we make significant changes (e.g., changes to how we share your information), we will notify you via email (if you have provided an email address) or a prominent notice on our website before the changes take effect.

10. Contact Us

If you have questions, concerns, or requests about this Privacy Policy or your personal information, please contact us at:
Email: [email protected]
Website: www.heydudt.com

We are here to address your inquiries and ensure your privacy is protected.

— The Heydudt Team