Refund Policy for Heydudt

Last Updated: 2025.09.13

At Heydudt, we want you to love your lightweight, comfortable, stylish, and affordable shoes for men and women as much as we do. If you’re not completely satisfied with your purchase, our refund policy is designed to make the process simple, fair, and hassle-free—with global support and no hidden fees. This Refund Policy explains how refunds work, including eligibility, timelines, and steps to request a refund. By purchasing from Heydudt (www.heydudt.com), you agree to the terms outlined below.

1. Eligibility for Refunds

To qualify for a full refund, your return must meet all of the following conditions:

  • Return Window: The request for a refund must be initiated within 60 days of the delivery date (as confirmed by your order tracking information). Requests made after 60 days will not be approved, except in cases of manufacturing defects or shipping errors (see Section 5 for details).
  • Product Condition: The shoes must be unused, unworn, and undamaged—with no signs of wear (e.g., scuffed soles, stretched fabric), stains, or alterations. Original packaging (e.g., shoe boxes, dust bags) and tags must be intact and included with the return; damaged or missing packaging may affect your refund eligibility.
  • Valid Proof of Purchase: You must provide your original order number (found in your order confirmation email) when requesting a refund. We cannot process refunds for orders without a verifiable order number.
  • Non-Final Sale Items: Only regular-priced items are eligible for refunds. Products marked as “Final Sale” (clearly labeled on the product page at checkout) are non-refundable, non-exchangeable, and cannot be returned.

2. How to Request a Refund

Requesting a refund from Heydudt is straightforward—follow these steps to start the process:

  1. Initiate the Request: Contact our customer service team at [email protected]. In your email, include:
  • Your full name (as it appears on the order).
  • Your order number.
  • The delivery date (from your tracking confirmation).
  • A brief reason for the refund (e.g., “size doesn’t fit,” “style not as expected”)—this helps us improve our products!
  • Optional: Photos of the shoes and packaging (if there’s a defect or damage, photos will speed up the review process).
  1. Receive Return Instructions: Within 1–2 business days of your request, we’ll email you a prepaid, global return shipping label (no cost to you—we cover all return shipping fees worldwide) and step-by-step instructions for packing and sending the shoes back.
  2. Ship the Return: Pack the eligible shoes and original packaging securely, attach the prepaid label, and drop the package at the designated carrier location (details included in our email). Keep your proof of shipment (e.g., a tracking number or receipt from the carrier)—this helps resolve issues if the package is lost in transit.
  3. We Review Your Return: Once we receive your package at our warehouse (delivery time varies by location but typically takes 5–10 business days), our team will inspect the shoes and packaging to confirm they meet eligibility requirements. We’ll email you to notify you if your refund is approved or if there are issues (e.g., damaged shoes).

3. Refund Timelines & Methods

  • Approval Timeline: After we receive and approve your return (usually within 3–5 business days of warehouse delivery), we’ll process your refund immediately.
  • Refund Processing Time: Refunds are issued to your original payment method (e.g., credit card, PayPal) and typically take 5–10 business days to appear in your account. The exact timing depends on your bank or payment provider—some may take longer to post the refund to your statement.
  • Refund Amount: You’ll receive a full refund of the product purchase price (in USD, as all Heydudt transactions are processed in United States Dollars). We do not deduct restocking fees, return shipping fees, or any other hidden charges—what you paid for the shoes is what you’ll get back (excluding any promotional discounts applied, which are non-refundable as standalone amounts).

Note: If you paid with a combination of methods (e.g., gift card + credit card), the refund will be split proportionally to match your original payment.

4. Refund Exceptions & Denials

We may deny a refund or adjust the refund amount in the following cases:

  • Non-Eligible Products: Shoes that are worn, damaged, or returned without original packaging/tags.
  • Late Requests: Refund requests initiated after the 60-day return window.
  • Missing Information: Failure to provide a valid order number or proof of purchase.
  • Final Sale Items: Any product marked “Final Sale” at checkout.
  • Fraudulent Returns: Returns of counterfeit products, products not purchased from Heydudt, or attempts to return the same item multiple times.

If your refund is denied, we’ll email you a detailed explanation and offer options (e.g., returning the product to you at your cost, if applicable).

5. Special Cases: Defects, Errors, or Lost Orders

We stand behind the quality of our shoes and take responsibility for our mistakes. Here’s how we handle special scenarios:

  • Manufacturing Defects: If your shoes have a defect (e.g., broken stitching, faulty zippers, sole separation) that occurs within 60 days of delivery (even if worn lightly), contact us immediately. We’ll ask for photos of the defect, then offer a full refund, free replacement, or repair—your choice. No return is required for minor defects (we may resolve the issue without asking you to ship the shoes back).
  • Shipping Errors: If we send you the wrong size, color, or style (our mistake), we’ll cover all costs to send the correct item and receive the incorrect one. You’ll get a prepaid label for the wrong product, and we’ll ship the correct shoes to you for free—with no extra charges.
  • Lost or Damaged in Transit: If your order is lost by the shipping carrier (confirmed via tracking) or arrives damaged, contact us within 48 hours of the expected delivery date. We’ll either send a replacement for free or issue a full refund—no return required.

6. Canceling an Order (Before Shipment)

If you change your mind before your order ships, you can cancel it for a full refund—but only if the order has not yet been processed or shipped. To cancel:

  1. Email us at [email protected].
  2. We’ll confirm if the order is eligible for cancellation (orders shipped within 1–3 business days, so act fast!).
  3. If canceled successfully, your refund will be processed within 2–3 business days and appear in your account within 5–10 business days (same as standard refunds).

Note: Once an order has been shipped, you’ll need to follow the regular return/refund process outlined in Section 2.

7. Questions About Refunds

If you have questions about your refund status, eligibility, or the return process, please contact our customer service team at [email protected]. We respond to all refund inquiries within 1–2 business days and are happy to help resolve any issues.

8. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we’ll revise the “Last Updated” date at the top of this page and post the new policy on our website. Your continued purchases from Heydudt after changes are posted mean you accept the updated terms.

For the most current version of our Refund Policy, visit www.heydudt.com/refund-policy.

— The Heydudt Team