Shipping Policy for Heydudt

Last Updated: 2025.09.13

At Heydudt, we’re committed to getting your lightweight, comfortable, stylish, and affordable men’s and women’s shoes to you quickly—with no hidden shipping costs, no matter where you are in the world. This Shipping Policy outlines our order processing timelines, delivery windows, global shipping rules, and how we handle shipping-related issues. By purchasing from Heydudt (www.h eydud t.com), you agree to the terms below.

1. Order Processing Timeline

Before your order ships, we carefully prepare and inspect your shoes to ensure they meet our quality standards. Here’s how long processing takes:

Standard Processing: All orders are processed within 1–3 business days of being confirmed (business days exclude weekends, public holidays, and peak shopping periods like Black Friday/Cyber Monday).
Order Confirmation: You’ll receive an email with your order number as soon as you place an order. A second “Shipment Confirmation” email will be sent once your package is processed and handed off to our shipping carrier—this email includes your tracking number (see Section 4 for details).
Peak Period Notes: During high-demand seasons (e.g., holiday shopping, new collection launches), processing may take up to 4 business days. We’ll notify you via email if there’s a delay beyond our standard timeline.

2. Delivery Time & Coverage

We offer consistent delivery timelines worldwide, with no distinction between domestic (U.S.) and international shipping. Here’s what to expect:

Delivery Window: After your order ships, delivery typically takes 6–12 business days to any destination globally. This timeline includes transit time with our trusted carriers (e.g., USPS, UPS, DHL, or local regional carriers) and does not include order processing time (1–3 days).
Delivery Estimates: The “estimated delivery date” in your Shipment Confirmation email is based on carrier data, but it is not a guarantee. Factors like customs clearance (for international orders), weather delays, or local carrier disruptions may extend delivery by 1–3 additional days.
Remote Areas: For addresses in remote regions (e.g., small islands, rural areas with limited carrier service), delivery may take up to 15 business days. We’ll note this in your order confirmation if your location falls into this category.

3. Shipping Costs & Global Free Shipping

We believe great shoes shouldn’t come with surprise shipping fees—so we offer free global shipping on every order, with no minimum purchase requirement. Here’s what this includes:

No Hidden Fees: The price you see at checkout (in USD, our standard currency) is the total you pay. We cover all shipping, handling, and carrier fees for both domestic and international orders.
Shipping Method: All orders are shipped via our standard tracked shipping service (no expedited/express shipping options are currently offered—we focus on reliable, cost-free delivery for all customers).
Customs & Duties (International Orders): While we cover shipping costs, Heydudt is not responsible for customs duties, taxes, or import fees imposed by your country’s government. These fees (if applicable) are the responsibility of the recipient and will be collected by the local carrier upon delivery. We recommend checking with your country’s customs office to understand potential import costs before placing an order.

4. Package Tracking

We want you to stay informed about your package’s journey—here’s how to track your order:

Tracking Number: Once your order ships, we’ll send a “Shipment Confirmation” email with a unique tracking number and a link to our carrier’s tracking page.
Tracking Updates: You can enter your tracking number on the carrier’s website (or our “Track Order” page at w ww.he ydudt .com/track -orde r) to see real-time updates: when the package leaves our warehouse, arrives at a regional hub, clears customs (if international), and is out for delivery.
Tracking Delays: It may take 24–48 hours for the carrier to update their tracking system after your order ships. If your tracking link shows “no information found” immediately after receiving your Shipment Confirmation, please check back later.

5. Address Changes & Corrections

To ensure your package arrives correctly, please double-check your shipping address at checkout. Here’s how we handle address changes:

Before Processing: If you need to update your address (e.g., correct a typo, change an apartment number), contact us at [email protected] within 24 hours of placing your order. We can only modify addresses if your order has not yet been processed (i.e., within 1–3 business days of ordering).
After Shipping: Once your order is processed and assigned a tracking number, we cannot change the shipping address—carriers do not allow address modifications for security reasons. If the address is incorrect at this stage, the package may be returned to us (see Section 6 for returned packages).

6. Lost, Missing, or Undelivered Packages

We take responsibility for ensuring your package reaches you. Here’s how we handle issues:

Reporting a Problem: If your package is marked “Delivered” but you haven’t received it, or if tracking shows no movement for 5+ business days beyond the estimated delivery date, contact us at se rvice @heyd udt.c om within 7 days of the estimated delivery date (include your order number and tracking number).
Investigation Process: We’ll work with our shipping carrier to investigate the issue (e.g., checking for delivery to a neighbor, carrier facility hold, or misdelivery). Most investigations are resolved within 3–5 business days.
Resolution Options:
If the package is confirmed lost by the carrier: We’ll send a free replacement order (shipped within 1–3 days) or issue a full refund—your choice.
If the package is held at a carrier facility: We’ll share instructions to help you retrieve it (e.g., pickup location, required ID).
If the package is returned to us (e.g., incorrect address, unclaimed): We’ll notify you and offer to reship the package for free or process a full refund (minus no fees—we cover reshipping costs).

7. Damaged Packages

We package your shoes securely to prevent damage in transit, but if your package arrives damaged:

Report Damage: Contact us at [email protected] within 48 hours of delivery with:
Your order number.
Photos of the damaged packaging and the shoes (to show the extent of damage).
A brief description of the issue (e.g., “shoe box crushed, sole scuffed”).
Resolution: We’ll send a free replacement pair (shipped within 1–3 days) or issue a full refund—no need to return the damaged item (we may ask you to discard it to avoid shipping hassle).

8. Changes to This Shipping Policy

We may update this Shipping Policy to reflect changes in carrier partnerships, delivery timelines, or global shipping regulations. When we make changes, we’ll revise the “Last Updated” date at the top of this page and post the new policy on our website. Your continued purchases from Heydudt after changes are posted mean you accept the updated terms.

For the most current version of our Shipping Policy, visit www.heydudt.com/shipping-policy.

9. Contact Us for Shipping Questions

If you have questions about your order’s status, tracking, or a shipping issue, email our customer service team at [email protected]. We respond to all shipping inquiries within 1–2 business days and will help resolve your issue quickly.

— The Heydudt Team